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Contact
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Worldwide Adoption
1200+
Hospitals globally employ the Philips Patient Information Center
We've thoughtfully redesigned this interface, which updates a 20-year-old design to enhance user-friendliness and ease of access, ensuring a smoother and more intuitive experience for everyone.

Operational Efficiency
30%
Reduction in response time to critical incidents using Philips bedside monitors


Alarm Management
40%
Reduction in alarm fatigue among healthcare providers, resulting in improved focus and reduced stress for clinical staff.

Patient-Safety
Application
The Philips Patient Information Center (PIC) redesign enhances monitoring, data integration, and user experience, improving healthcare delivery and patient safety through advanced technology.
Team : XPF - Cross Platform Design Team | 2021 - 2023
Role : UX/UI Design | Prototype | Design System | Design guideline
Reddot Design Award

About
A Patient Information Center (PIC) from Philips would be expected to provide comprehensive monitoring and data management solutions. These systems often allow healthcare providers to collect, analyse, and visualise a wealth of patient data in real-time, supporting clinical decisions and overall patient care. They can integrate data from multiple devices and systems, providing a consolidated view of each patient’s status.
Centralised Patient Data: Provides a unified view of patient data from various devices, enhancing quick decision-making.
Real-Time Monitoring: Enables continuous monitoring of critical vital signs, allowing immediate response to patient changes.
Data Analysis and Visualisation: Utilises advanced tools to analyse and visualise data trends, alarms, and events for better clinical decisions.
System Integration: Seamlessly integrates with other hospital systems like EMR, LIS, and RIS for a holistic patient overview.
Alarm Management: Features advanced alarm management to reduce clinician fatigue, customisable to patient needs.
Clinical Protocol Support: Assists in adhering to clinical protocols with timely reminders and alerts.
PROBLEM STATEMENTs
Outdated Design
The original application, being two decades old, likely suffered from an outdated interface and inefficient technology, hindering usability.
Accessibility Issues
The original version likely had problems with accessibility and convenience, making it difficult for users to interact effectively.
Limited Device Compatibility
Previously, the application may not have been fully compatible with modern devices like tablets and smartphones, limiting accessibility.
Speed and Efficiency
The need for faster decision-making implies the older application was slow and inefficient in processing and displaying patient data.
Poor User Experience
The emphasis on using UX and UI principles in the redesign suggests the original application lacked user-friendliness and intuitiveness.
Compliance and Security
Updates during the redesign to address healthcare regulations and improve security suggest these were issues in the original app.
Time Line
We've scheduled the project's timeline carefully, aiming to deliver within 52 weeks, and we appreciate our client's understanding and cooperation throughout this journey.
Understand
User Research, User Interview, Competitive Analysis
Define
User Persona, Empathy map, User Journey
Ideation and Iteration
User Flow, Card Sorting, Information Architecture
Design and Iteration
Wireframe, Hi-Fi Design, Prototype
Testing
Feedback, Calculation, Future Concept
1st Week
6th Week
12th Week
22nd Week
42nd Week
52nd Week
User Story
User story is needed because it succinctly defines the user’s needs and goals, guiding the design and development process to create a product that is both functional and user-centered.
Goal: Real-Time Data and Integration
Seamless integration with EMRs, LIS, and RIS.
Continuous monitoring and updates of patient data.
Goal: Regulatory Compliance and Security
Adherence to healthcare regulations and data protection laws.
Implementation of advanced security measures.
Goal: Modern Interface
Intuitive and easy-to-navigate design.
Validated with end-user feedback.
Goal: Multi-Device Support
Optimised performance on tablets, smartphones, and desktops.
Goal: Enhanced Data Tools
Tools for data visualisation and alarm customisation.
Interface
Cross Platform
Data Integration
Data Tools
Security
Final Outcome
User story is needed because it succinctly defines the user’s needs and goals, guiding the design and development process to create a product that is both functional and user-centered.
Design System



















Flows
User story is needed because it succinctly defines the user’s needs and goals, guiding the design and development process to create a product that is both functional and user-centered.
New User With Administrative
Feature
Login
Assign Role
Assign Admin
Feature
Assign Additional
Feature
Forced Reset
Password
Login
Biomed
Buddy Nurse
IT
Care Tech
Nurse Unit 1
ETC
Request
Successful
Yes
Confirm via
Email/Phone etc
Reset Password
Check P/W
Strength
Try Again
New User Without
Administrative Feature
Request to
Administrative
Admin
Forget Password
No
Request
HPM Products
No
No
Yes
Delete User
Edit
Add User From
Active Directory
Temporary Lock
User
Nurse Group
License Group
Decision
Merge
Decision
Add User
Can Edit
Create User
Yes
User Flow
User
Management
Global/Philips
Admin Login
User ID
Password
Forget Password
Login
Dashboard/Landing Page
Org 1
Org 2
Org 3
Add User
Add User with Administrative Feature
Add User
Login
Dashboard/Landing Page
User ID
Password
Forget Password
User Management
Mod 2
Mod 3
All User (with Role) Table View
All User Using AcPM
Edit User
Delete User
Assign Role and Assign Additional Features
Forced Reset Password
Temporary Lock User
Unit 2
Unit 1
Unit 3
Ask for Reset P/W
Approve Permission
User on Holiday
Assign Biomed
Buddy Nurse
Buddy Care Tech
Care Tech
Charge Nurse
IT
Nurse
Nurse Manager
Provider
Unit Secretary
Create User
Active Directory
Source
Nurse Group
Licence Group
User Name
First Name
Phone Number
Time Zone
Language Preference
Sync
Active Directory
Domain Name
Service Account Name
Password
Port
Certificate
Forget Password
Send Request
User ID
New P/W
Confirm P/W
Check OTP & Confirm
Admin Feature
My Unit
IntelliBridge
Mobile
PIC iX
Enter
Enter
Access Neolook
Acknowledge Red Alarms
Acknowledge Red Technical Alarms
Acknowledge Yellow Alarms
Acknowledge Yellow Tech Alarms
Receive Provider Notes
Remote Controls
Send Provider Notes
View Event Reports
Information Architecture
Task Flow
Start
Authenticate Philips Admin via Activation code
Create Organisation
Create Organisation Administration
Generate License for Org Admin and Send to him/her
Optional:
Import users from Active Directory
End
Create Organisation
Start
Authenticate
Org Admin
Active Directory Available?
Create Each User and Assign to one or More User Role
Specify User’s Contact Details
Assign One or MoreUser to a HPM/ECI Product
End
Import all Users and User Roles
No
Yes
Create or Import Users
Start
End
Authenticate Org Admin
Select User
Delete User
Edit User Details
Reset Password
Assign New / Remove Role
Assign Org Admin Role
Temporarily Lock / Unlock User
Notify HPM Products About This Update
User Maintenance