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Worldwide Adoption

1200+

Hospitals globally employ the Philips Patient Information Center

We've thoughtfully redesigned this interface, which updates a 20-year-old design to enhance user-friendliness and ease of access, ensuring a smoother and more intuitive experience for everyone.

Operational Efficiency

30%

Reduction in response time to critical incidents using Philips bedside monitors

Alarm Management

40%

Reduction in alarm fatigue among healthcare providers, resulting in improved focus and reduced stress for clinical staff.

Patient-Safety
Application

The Philips Patient Information Center (PIC) redesign enhances monitoring, data integration, and user experience, improving healthcare delivery and patient safety through advanced technology.

Patient Monitor

Patient Monitor

Patient Monitor

Redesign

Redesign

Redesign

Device Compatibility

Device Compatibility

Device Compatibility

Data Management

Data Management

Data Management

Team : XPF - Cross Platform Design Team | 2021 - 2023

Role : UX/UI Design | Prototype | Design System | Design guideline

Reddot Design Award

About

A Patient Information Center (PIC) from Philips would be expected to provide comprehensive monitoring and data management solutions. These systems often allow healthcare providers to collect, analyse, and visualise a wealth of patient data in real-time, supporting clinical decisions and overall patient care. They can integrate data from multiple devices and systems, providing a consolidated view of each patient’s status.


Centralised Patient Data: Provides a unified view of patient data from various devices, enhancing quick decision-making.

Real-Time Monitoring: Enables continuous monitoring of critical vital signs, allowing immediate response to patient changes.

Data Analysis and Visualisation: Utilises advanced tools to analyse and visualise data trends, alarms, and events for better clinical decisions.

System Integration: Seamlessly integrates with other hospital systems like EMR, LIS, and RIS for a holistic patient overview.

Alarm Management: Features advanced alarm management to reduce clinician fatigue, customisable to patient needs.

Clinical Protocol Support: Assists in adhering to clinical protocols with timely reminders and alerts.

PROBLEM STATEMENTs

Outdated Design

The original application, being two decades old, likely suffered from an outdated interface and inefficient technology, hindering usability.

Accessibility Issues

The original version likely had problems with accessibility and convenience, making it difficult for users to interact effectively.

Limited Device Compatibility

Previously, the application may not have been fully compatible with modern devices like tablets and smartphones, limiting accessibility.

Speed and Efficiency

 The need for faster decision-making implies the older application was slow and inefficient in processing and displaying patient data.

Poor User Experience

The emphasis on using UX and UI principles in the redesign suggests the original application lacked user-friendliness and intuitiveness.

Compliance and Security

Updates during the redesign to address healthcare regulations and improve security suggest these were issues in the original app.

Time Line

We've scheduled the project's timeline carefully, aiming to deliver within 52 weeks, and we appreciate our client's understanding and cooperation throughout this journey.

Understand

User Research, User Interview, Competitive Analysis

Define

User Persona, Empathy map, User Journey

Ideation and Iteration

User Flow, Card Sorting, Information Architecture

Design and Iteration

Wireframe, Hi-Fi Design, Prototype

Testing

Feedback, Calculation, Future Concept

1st Week

6th Week

12th Week

22nd Week

42nd Week

52nd Week

User Story

User story is needed because it succinctly defines the user’s needs and goals, guiding the design and development process to create a product that is both functional and user-centered.

Goal: Real-Time Data and Integration

Seamless integration with EMRs, LIS, and RIS.

Continuous monitoring and updates of patient data.

Goal: Regulatory Compliance and Security

Adherence to healthcare regulations and data protection laws.

Implementation of advanced security measures.

Goal: Modern Interface

Intuitive and easy-to-navigate design.

Validated with end-user feedback.

Goal: Multi-Device Support

Optimised performance on tablets, smartphones, and desktops.

Goal: Enhanced Data Tools

Tools for data visualisation and alarm customisation.

Interface

Cross Platform

Data Integration

Data Tools

Security

Final Outcome

User story is needed because it succinctly defines the user’s needs and goals, guiding the design and development process to create a product that is both functional and user-centered.

Design System

Flows

User story is needed because it succinctly defines the user’s needs and goals, guiding the design and development process to create a product that is both functional and user-centered.

New User With Administrative

Feature

Login

Assign Role

Assign Admin
Feature

Assign Additional
Feature

Forced Reset
Password

Login

Biomed

Buddy Nurse

IT

Care Tech

Nurse Unit 1

ETC

Request
Successful

Yes

Confirm via
Email/Phone etc

Reset Password

Check P/W
Strength

Try Again

New User Without
Administrative Feature

Request to
Administrative
Admin

Forget Password

No

Request

HPM Products

No

No

Yes

Delete User

Edit

Add User From
Active Directory

Temporary Lock
User

Nurse Group

License Group

Decision

Merge

Decision

Add User

Can Edit

Create User

Yes

User Flow

User

Management

Global/Philips
Admin Login

User ID

Password

Forget Password

Login

Dashboard/Landing Page

Org 1

Org 2

Org 3

Add User

Add User with Administrative Feature

Add User

Login

Dashboard/Landing Page

User ID

Password

Forget Password

User Management

Mod 2

Mod 3

All User (with Role) Table View

All User Using AcPM

Edit User

Delete User

Assign Role and Assign Additional Features

Forced Reset Password

Temporary Lock User

Unit 2

Unit 1

Unit 3

Ask for Reset P/W

Approve Permission

User on Holiday

Assign Biomed

Buddy Nurse

Buddy Care Tech

Care Tech

Charge Nurse

IT

Nurse

Nurse Manager

Provider

Unit Secretary

Create User

Active Directory

Source

Nurse Group

Licence Group

User Name

First Name

Phone Number

Time Zone

Language Preference

Sync

Active Directory

Domain Name

Service Account Name

Password

Port

Certificate

Forget Password

Send Request

User ID

New P/W

Confirm P/W

Check OTP & Confirm

Admin Feature

My Unit

IntelliBridge

Mobile

PIC iX

Enter

Enter

Access Neolook

Acknowledge Red Alarms

Acknowledge Red Technical Alarms

Acknowledge Yellow Alarms

Acknowledge Yellow Tech Alarms

Receive Provider Notes

Remote Controls

Send Provider Notes

View Event Reports

Information Architecture

Task Flow

Start

Authenticate Philips Admin via Activation code

Create Organisation

Create Organisation Administration

Generate License for Org Admin and Send to him/her

Optional:
Import users from Active Directory

End

Create Organisation

Start

Authenticate

Org Admin

Active Directory Available?

Create Each User and Assign to one or More User Role

Specify User’s Contact Details

Assign One or MoreUser to a HPM/ECI Product

End

Import all Users and User Roles

No

Yes

Create or Import Users

Start

End

Authenticate Org Admin

Select User

Delete User

Edit User Details

Reset Password

Assign New / Remove Role

Assign Org Admin Role

Temporarily Lock / Unlock User

Notify HPM Products About This Update

User Maintenance